Last updated: June 2026
This Privacy Policy explains how Blissfulplan Publishing Ltd. ("we", "us", or "our") collects, uses, and protects information in connection with the BlissfulScribe application and the website at scribe.blissfulplan.com (collectively, the "Service"). We are committed to protecting your privacy and handling your data transparently.
1. Data Controller
The data controller responsible for your personal data is:
Blissfulplan Publishing Ltd.
London, United Kingdom
Email: contact@blissfulplan.com
2. Audio Data and the BlissfulScribe Application
BlissfulScribe processes all audio entirely on your device. Your voice and audio recordings are never transmitted to us, to any third party, or to any remote server. The speech-to-text transcription is performed locally using Whisper AI models that run on your Mac's own processor and Neural Engine.
Specifically:
- Audio captured by your microphone is processed in memory on your device and is not written to disk beyond your local transcription history.
- Transcription history, custom vocabulary, and app settings are stored locally on your Mac in a sandboxed application container.
- We have no access to, and never receive, any audio data or transcriptions created using the app.
- BlissfulScribe does not require an internet connection for transcription at any time.
3. Website Analytics
The BlissfulScribe website (scribe.blissfulplan.com) is hosted on Cloudflare Pages. Cloudflare may collect basic, anonymised traffic analytics including page views, visitor counts, geographic region (country level), and browser/device type. This data is processed by Cloudflare in accordance with their privacy policy.
We do not use Google Analytics or any other third-party tracking service on this website. We do not build individual user profiles from website visits.
4. Purchase Data
Purchases of BlissfulScribe licences are processed by third-party payment processors. We do not store your payment card information. The payment processor will collect and handle your billing details in accordance with their own privacy policies and applicable payment industry standards (PCI-DSS).
When you make a purchase, we may receive and retain your email address for the purpose of delivering your licence, providing support, and communicating about updates to the Service. We will not use your email address for marketing without your explicit consent.
5. Support Communications
When you contact us at contact@blissfulplan.com, we collect and retain the information you provide in your message (such as your email address, name if given, and the content of your query) for the purpose of responding to you and improving the Service. Support communications are retained for a maximum of three years.
6. Cookies
The BlissfulScribe website uses minimal cookies. We use only:
- Functional cookies: Essential cookies required for the website to operate correctly (e.g., session state if applicable). These cannot be disabled as they are necessary for the Service.
- Cloudflare security cookies: Cloudflare may set cookies for security and performance purposes as part of hosting the site.
We do not use advertising cookies, tracking pixels, or any cookies for the purpose of targeting you with advertisements.
7. Legal Basis for Processing (GDPR)
Where we process personal data about individuals in the European Economic Area (EEA) or the United Kingdom, our legal bases are:
- Contract performance: Processing your email address to deliver your licence and provide support.
- Legitimate interests: Receiving anonymised website analytics to improve the Service.
- Consent: Any optional marketing communications, where explicitly agreed.
8. Your Rights (GDPR)
If you are located in the EEA or the UK, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
- Right to erasure: You may ask us to delete your personal data where we have no legitimate reason to continue holding it.
- Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
- Right to object: You may object to processing based on our legitimate interests.
- Right to restrict processing: You may request that we restrict how we use your data in certain circumstances.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email us at contact@blissfulplan.com. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy or as required by law:
- Purchase records and licence information: retained for 7 years to comply with UK tax and accounting regulations.
- Support communications: retained for up to 3 years from last contact.
- Website analytics: aggregated and anonymised, with no individual-level retention.
10. International Data Transfers
Our primary operations are in the United Kingdom. Where data is processed by third-party services (such as Cloudflare) located outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law, such as the UK's International Data Transfer Agreement (IDTA) or equivalent mechanisms.
11. Children's Privacy
BlissfulScribe is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted communications (HTTPS), access controls, and minimal data collection principles. No system is completely secure, and we cannot guarantee absolute security, but we take reasonable precautions to protect information we hold.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or the Service. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
contact@blissfulplan.com